Refund Policy

Monthly and yearly memberships

If KorgTool isn't right for you, email us within 7 days of your first payment and we'll refund it in full. Renewals are not refunded, but you can cancel at any time so you're never charged again. You keep access until the end of the period you've paid for.

Lifetime membership

Lifetime purchases can be refunded in full if you ask within 7 days of buying. After that, lifetime purchases are final. If your lifetime purchase is refunded, your access ends.

How to ask for a refund

Email support@korgtool.com from the email address on your account and tell us which plan you bought. Refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.

Problems with a file

If a set made with KorgTool won't load on your keyboard, please contact us first. We'll try to fix it, and if we can't, we'll refund you even if it's outside the refund window.